Ombuds Survey

Survey for Users of the University Ombuds Office

According to the definition of "visitor" described above, have you had contact with the University Ombuds Office as a visitor?
If so, please mark 'Yes' and answer the items 1 - 11.
If not, please mark 'No' and skip directly to item 12.

According to the definition of "resource person" described above, have you had contact with the University Ombuds Office as a resource person?
If so, please mark 'Yes' and answer the items 12 - 19.
If not, please mark 'No' and skip directly to item 16.

     Undergraduate Student    Graduate/Professional Student      Faculty                      University Support Staff
     Unclassified Staff              Administrator                                 KU Alumni/Graduate Relative of Student
     Other (specify)

Telephone Contact Only Scheduled Appointment Walk-In Visit Email
Other (specify)

Kellie Harmon, University Ombuds Maria Orive, Faculty Ombuds Stephen Grabow, Faculty Ombuds
Do Not Know/Do Not Remember

Survey for Users of the University Ombuds Office
If you have had contact with the University Ombuds Office as a visitor or as a resource person, please take a few minutes to fill out this survey. Please complete Section II if you were a visitor to the Office or Section III if you served as a resource person. Persons who have had occasion to experience the services of the University Ombuds Office in both roles should complete both sections of the survey. Sections IV, V, and VI are designed to be completed by all respondents. DEFINITIONS: You are a "visitor" to the University Ombuds Office if you contacted the office about a personal concern or complaint. You are a "resource person" if you contacted the University Ombuds Office for information, policy consultation, or other type of assistance or an Ombuds contacted you for information or assistance. Your feedback assists us in continuing to serve as a safe, confidential, neutral, and independent resource for the entire University community. Your name will not be associated in any way with the survey findings. Only summary group data will be analyzed and reported. Individual responses will not be identified.
To the right, indicate the level of agreement with each of the statements below.

I. Have you had contact with the University Ombuds Office since July 1, 2010? If so, please mark 'Yes' and go to Section II., Question #1. If not, please mark 'No' and you are finished with the survey. Thank you for your time.	Yes No
According to the definition of "visitor" described above, have you had contact with the University Ombuds Office as a visitor? If so, please mark 'Yes' and answer the items 1 - 11. If not, please mark 'No' and skip directly to item 12.	Yes No
II. Questions for Visitors to the University Ombuds Office	Strongly Agree	Agree	No Opinion	Disagree	Strongly Disagree	Not Applicable
1. I was able to speak to someone/schedule an appointment in a reasonable amount of time.
2. The role of an Ombuds and of the University Ombuds Office was clearly explained to me.
3. The person I spoke with listened to my concerns.
4. The person I spoke with appeared to understand the situation.
5. I was treated with fairness, and without bias or prejudice.
6. I was guided to other people who could help.
7. The Ombuds I spoke with respected my confidentiality and asked for my permission before speaking with others.
8. The outcome of my situation was favorable from my perspective.
9. Regardless of the outcome of my situation, my experience with the University Ombuds Office was helpful.
10. Based on my experience, I would refer a friend or colleague to the University Ombuds Office.
11. Overall, I was satisfied with the assistance I received from the University Ombuds Office.

Please use the space below to comment on issues relating to your visit(s) to the University Ombuds Office.

According to the definition of "resource person" described above, have you had contact with the University Ombuds Office as a resource person? If so, please mark 'Yes' and answer the items 12 - 19. If not, please mark 'No' and skip directly to item 16.		Yes No
III. Questions for Resource People for the University Ombuds Office		Strongly Agree	Agree	No Opinion	Disagree	Strongly Disagree
12. The role of an Ombuds and of the University Ombuds Office was clearly explained to me.
13. The Ombuds I spoke with was clear with regard to the type of assistance I could provide.
14. Based on my experience, I would refer a friend or colleague in need of assistance to the University Ombuds Office.
15. Overall, I was satisfied with my interaction with the University Ombuds Office.

Please use the space below to comment on issues relating to serving as a resource person for the University Ombuds Office.



IV. General Information
16. Primary University Community Membership Undergraduate Student Graduate/Professional Student Faculty University Support Staff Unclassified Staff Administrator KU Alumni/Graduate Relative of Student Other (specify)
17. Type of Most Recent Contact Telephone Contact Only Scheduled Appointment Walk-In Visit Email Other (specify)
18. With whom did you speak or meet, for your most recent contact? Kellie Harmon, University Ombuds Maria Orive, Faculty Ombuds Stephen Grabow, Faculty Ombuds Do Not Know/Do Not Remember
19. How did you find out about the University Ombuds Office? Colleague/Friend Referral Staff/Faculty Referral Literature/Brochure Website Other (specify)
V. What would you have done without the University Ombuds Office?
(Examples may include: nothing/not talk about the issue, not brought the issue up as quickly, would have brought the issue to another department, would have had nowhere else to go, would have brought the issue outside of the university, would have left the university). Please use the space below to answer this question.

VI. Additional Comments
Please use the space below for any additional comments you may have.