Ombuds Survey

Survey for Users of the Ombuds Office
If you have had contact with the University Ombuds Office as a visitor or as a resouce person, thank you for taking a few minutes to fill out this survey. Please complete Section I, if you were a visitor to the Office, or Section II, if you served as a resource person. Persons who have had occasion to experience the services of the Ombuds Office in both roles should complete both sections of the survey. Section III (General Information) is designed to be completed by all respondents. Your confidential feedback assists us in continuing to serve as a safe, confidential, neutral, and independent resource for the entire University community. ANONYMITY: The survey data is sent electronically to the Office of Institutional Research and Planning (OIRP), where it is downloaded and sent directly to the Office of the University Ombuds for analysis.
To the right, indicate the level of agreement with each of the statements below
Have you had contact with the University Ombuds Office as a visitor? If so please mark, 'Yes' and answer the items 1 - 10. If not, please mark 'No' and skip directly to item 11.	Yes No
I. Questions for Visitors to the University Ombuds Office	Strongly Agree	Agree	No Opinion	Disagree	Strongly Disagree
1. I was able to speak to someone/schedule an appointment in a reasonable amount of time.
2. The role of an Ombuds and of the Ombuds Office was clearly explained to me.
3. The person I spoke with listened to my concerns.
4. The person I spoke with appeared to understand the situation.
5. I was treated with fairness, and without bias or prejudice.
6. I was guided to other people who could help.
7. The outcome of my situation was favorable from my perspective.
8. Regardless of the outcome of my situation, my experience with the Ombuds Office was helpful.
9. Based on my experience, I would refer a friend or colleague to the Ombuds Office.
10. Overall, I was satisfied with the assistance I received from the Ombuds Office.

Please use the space below to comment on issues relating to your visit(s) to the University Ombuds Office

Have you served as a resource person for the University Ombuds Office? If so please mark, 'Yes' and answer the items 11 - 18. If not, please mark 'No' and skip directly to item 15.	Yes No
II. Questions for Resource People for the University Ombuds Office	Strongly Agree	Agree	No Opinion	Disagree	Strongly Disagree
11. The role of an Ombuds and of the Ombuds Office was clearly explained to me.
12. The Ombuds I spoke with was clear with regard to the type of assistance I could provide.
13. Based on my experience, I would refer a friend or colleague in need of assistance to the Ombuds Office.
14. Overall, I was satisfied with my interaction with the Ombuds Office.

Please use the space below to comment on issues relating to serving as a resource person for the University Ombuds Office.


III. General Information
15. Primary University Community Membership Undergraduate Student Graduate Student Faculty Unclassified Support Staff Unclassified Professional Staff Administrator KU Alumni/Graduate Relative of Student Other (specify)
16. Type of Most Recent Contact Telephone Contact Only Scheduled Appointment Walk-In Visit Email Other (specify)
17. With whom did you speak or meet, for your most recent contact? Kellie Harmon, University Ombuds Steve Grabow, Faculty Ombuds Both Do Not Know/Do Not Remember
18. How did you find out about the University Ombuds Office? Colleague/Friend Referral University Staff/Faculty Referral Literature/Brochure Website Other (specify)
IV. Additional Comments
Please use the space below for any additional comments you may have.